Shipping policy

GOLDEN RIPS SHIPPING POLICY

ORDER PROCESSING
In-stock orders are normally processed within 1-3 business days, excluding weekends and holidays. Processing time is separate from carrier transit time. Orders placed during major product releases, promotions, or unusually busy periods may require additional processing time. If Golden Rips cannot ship within a promised timeframe, we will contact the customer with the options required by applicable law.

SHIPPING RATES AND DELIVERY ESTIMATES
Available shipping methods, estimated transit times, and charges are displayed during checkout. Carrier delivery dates are estimates and are not guaranteed by Golden Rips.

BILLING AND SHIPPING ADDRESS REQUIREMENT
To protect Golden Rips and our customers against unauthorized credit-card use, orders paid by credit card or Apple Pay must be shipped to the billing address associated with the payment method. We cannot ship qualifying orders to an alternate address. Orders containing billing and shipping information that does not match may be placed on hold, canceled, or refunded.

Shipping-address changes cannot be guaranteed after an order is submitted. If an eligible correction is needed, Golden Rips may cancel the order and require the customer to place a new order using matching and verified information. Customers are responsible for ensuring that their billing information matches the information maintained by their card issuer.

Golden Rips reserves the right to request additional verification, require signature confirmation, refuse an address-redirection request, or cancel an order presenting potential fraud or payment risk.

TRACKING
Tracking information is sent to the email address provided during checkout after the shipping label is created. Tracking may require 24-48 hours to begin showing movement.

PACKAGING AND PROTECTION
Collectible products are carefully packed using appropriate protective materials. Golden Rips may add insurance, additional protection, or signature confirmation to higher-value orders.

SHIPPING ADDRESSES
Customers are responsible for providing a complete and accurate delivery address. Additional shipping charges caused by an incorrect address, refused delivery, or an undeliverable package may be the customer's responsibility.

LOST OR DELAYED PACKAGES
Carrier delays can occur after an order leaves our possession. If tracking has not updated for an extended period, contact support@golden-rips.com so we can review the shipment and, when appropriate, open a carrier inquiry. For orders marked delivered, customers should first check with household members, neighbors, the building mailroom, and the carrier.

SHIPPING DAMAGE
If an order arrives materially damaged, email support@golden-rips.com within 48 hours of delivery. Include the order number and photographs of the unopened product, exterior shipping box, shipping label, and packing materials. Do not open a damaged sealed product before contacting us. Keep the box, product, and all packaging until the claim is resolved.

PREORDERS
Preorder release and shipping dates are estimates supplied by manufacturers or distributors and may change. Orders containing both preorder and in-stock products may be held until every item is available. If a preorder is materially delayed, Golden Rips will provide any delay notice, consent option, or refund required by applicable law.

CUSTOMER SERVICE
Email: support@golden-rips.com
Hours: Monday-Friday, 10:00 AM-5:00 PM Eastern Time
Response time: Within 1-2 business days