Frequently Asked Questions
Are your products authentic?
Yes. Golden Rips sells authentic trading-card products from our inventory and trusted sources. Products identified as factory sealed are sold in their original sealed condition.
Are specific cards or pulls guaranteed?
No. Trading-card products contain randomized contents. We cannot guarantee pulls, hit rates, card grades, centering, print quality, or market value.
How quickly are orders processed?
In-stock orders are normally processed within 1–3 business days, excluding weekends and holidays.
Must shipping and billing addresses match?
Yes. Credit-card and Apple Pay orders must ship to the billing address associated with the payment method.
Do you accept returns?
No. All trading-card and collectible products are final sale, except for incorrect or missing items, material shipping damage, or remedies required by law.
What if an order arrives damaged?
Email support@golden-rips.com within 48 hours with the order number and photographs of the box, label, packing materials, and unopened product.
What is a graded slab?
A slab is a card enclosed in a holder by a grading company. Review each listing for the card, grading company and stated grade. Graded cards are different from sealed booster products.
How do I check the language and contents?
Read the product title and description for the language, set, quantity of packs or boxes, and included items. Contents can differ between English, Japanese and other international releases. Email support@golden-rips.com if a listing needs clarification.
Where can I find singles and graded cards?
Use the Pokémon and One Piece menus to open their Singles and Slabs collections. Availability is shown in each collection and product listing.